Tag: clientelling
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Ace’s Red Vests Get an AI Backstop
Ace Hardware has added an AI voice/text layer, called “Hey ARMA,” to ARMA, the long-standing handheld used by store associates. Rolled out in February, the tool serves up product recommendations, project guidance, and aisle-level inventory while associates are on the floor with customers. According to Forbes, it has handled more than 55,000 associate queries across…
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Pandora Leans in to AI for Service and Personalized Shopping
Pandora turned to AI not for flash, but for function. With 40% of its yearly revenue riding on the holiday season, the jewelry brand needed scalable service without bloating its call center headcount. Enter Clara, a chatbot that now handles 60% of customer inquiries solo—a 20-point jump over its predecessor. The result? A 10% bump…
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Lowe’s AI Tool Doubles Conversions — and It’s Just Getting Started
Lowe’s is doubling down on e-commerce (and conversions) through its ChatGPT-powered assistant, “Mylow.” Already live online and in-app, Mylow has delivered double the conversion rate among users, surfacing not just on-brand product picks but also DIY tutorials and how-to guides. And they’re not stopping there. In 2026, shoppers may be snapping pics of their outdated…
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IHOP and Applebee’s Turn to AI for Smarter Service
Applebee’s and IHOP’s parent company, Dine Brands, is bringing AI to the table—not just for customer-facing gimmicks, but to tackle real operational headaches. By leveraging Amazon’s Q generative AI, the company is rolling out a streamlined tech support system for its 300+ franchisees. Instead of hunting through manuals or waiting on hold, restaurant staff can…
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Lattes and LLMs: Starbucks Taps AI to Streamline Service
Starbucks has brewed up a fresh plan to speed up service and ease the load on baristas by teaming with Microsoft Azure’s OpenAI to roll out a generative AI assistant dubbed “Green Dot Assist.” Debuted in front of more than 14,000 store managers at its Leadership Experience event in Las Vegas, the conversational assistant will…
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Lowe’s Just Gave Its Associates AI Superpowers
Lowe’s has quietly pulled off one of the biggest AI rollouts in U.S. retail—no flashy robots or jetpacks, just a powerful generative AI tool now live in 1,700 stores. But this isn’t your usual customer-facing assistant like Amazon’s Rufus. This one is for the humans behind the counter. By giving staff real-time access to everything…
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Luxury brands using AI + mobile clientelling to boost growth
Gucci is using AI in an effort to better model demand and get product in the right place at the right time; the brand’s parent company – Kering – is targeting a 20% improvement over time. Meanwhile, a new mobile app for sales associates enables staff to view a client’s purchase history as well as…