Tag: conversational interface
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AI Is the New “What Should I Watch?” Button
Nielsen/Gracenote surveyed 4,003 U.S. AI chatbot users (ages 13–79) and found chatbots are now edging out streaming-service recommendation rails as the go-to source for what to watch. Usage is accelerating across the board: 66% say they’ve increased chatbot use in the last 12–18 months, jumping to 80% for Gen Alpha—and more than half of Gen…
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Starbucks launches beta app in ChatGPT to fuel new drink discovery
Starbucks just launched a beta “app” inside ChatGPT designed to spark drink ideas when customers don’t feel like starting with a menu. To use it, people enable Starbucks via ChatGPT’s app directory, then prompt the bot with “@Starbucks.” It can suggest and customize drinks and even let users pick a store location—then it hands you…
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Lowe’s Launches AI Sidekick for Store Associates
Lowe’s is rolling out Mylow Companion, the first large-scale AI assistant designed specifically for retail associates across its 1,700+ U.S. stores. Installed on sales floor devices, the AI tool gives quick access to product specs, inventory data, and project advice—making even new employees sound like seasoned pros. The initiative aims to boost customer service, accelerate…
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Leading UK charities to introduce Alexa voice donations
Voice commerce has been on a slow growth curve but Amazon is working with several UK charities to enable voice donations on the back of related advertisements. Each of the charities will introduce separate radio advertising campaigns that can be responded to directly via Alexa-enabled devices through voice commands. The audio ads will run specifically…
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Mondelez breaks into voice-activated e-commerce with Amazon Alexa
This is interesting. It’s the first time I’ve seen a brand activation on Alexa that (apparently) doesn’t require a custom skill. Sure, you can use voice to order specific brands via Amazon, but supposedly with this execution users can say “Alexa, what’s new with Oreo?” to hear the latest news about the brand, including new…
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A recent survey digs into voice search behavior, with some interesting results.
Voice and conversational interfaces are an undeniably important trend for enterprises to keep a sharp eye on. There’s been tremendous growth in the category, obviously, but it’s been difficult to really get a grasp on who’s using it, why they’re using it, how they’re using it, and what remains missing. Data based on surveys should…
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McDonald’s is replacing drive through humans with AI
The person taking your order at McDonald’s in the future might not be a person at all. The Chicago-based giant is testing voice-activated order-taking in its drive-thru as part of a broad initiative to improve the customer experience inside of its restaurants. Those efforts include kitchen equipment such as advanced french fry makers and automated…