Tag: upskilling
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GSD&M Turns AI Learning into a Staff Showdown
At GSD&M, AI upskilling isn’t just another item on the to-do list—it’s a leaderboard-worthy competition. The agency took a DIY approach to integrating AI across all departments, driven by a small trio of internal evangelists who audited workflows and mapped AI solutions right into teams’ day-to-day tasks. This wasn’t just a tech initiative from the…
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Ikea’s “Billie” chatbot handles nearly half of call center interactions
The efficiency gain here is only part of the story. Perhaps more interesting is that the focus seems to be not on reducing headcount but rather on increasing availability of design consulting services. In the last two years, more than 8,500 call center employees have been re-trained to serve as interior design advisors. IKEA is…