Tag: CX
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Companies Hit Undo on AI-Only Customer Service
It seems as though replacing all your customer service reps with chatbots isn’t the silver bullet some execs thought it would be. According to a Gartner survey of 163 customer service leaders, half of the companies that planned to go all-in on AI for support are now walking that back. The big idea? Save costs…
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Retail giants bring GenAI into their stores
Retail giants like Target and Walmart are leveraging generative AI in their physical stores to enhance customer and employee experiences. Target’s “Store Companion” app, piloted in 400 stores, aids staff by answering queries and supporting operations, with plans to expand to nearly 2,000 stores by August. Walmart uses AI to scan produce for ripeness and…
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Under Armour Transformed Fitting Rooms into CX and Data-Gathering Differentiators
Under Armour has transformed its fitting rooms into data-gathering hubs using Crave Retail technology. These enhanced fitting rooms feature iPads, allowing customers to view detailed product information and request assistance. This setup fosters personalized service and boosts sales by improving the customer experience. Additionally, the collected data provides valuable insights for optimizing store operations. Under…